Arrears Summary
- Original debt
- £85.20
- Current balance
- £85.20
- Collection stage
- Monitoring
- Last contact
- 08 Apr 2026
- Next action
- 22 Apr 2026
- Overdue bills
- 1
Account Details
- Customer type
- residential
- Market
- GB
- Account balance
- -£85.20
- Direct debit
- £95.00/month (day 15)
- Debt account opened
- 05 Apr 2026
Overdue Bills (1)
| Reference | Period | Amount Due | Amount Paid | Due Date |
|---|---|---|---|---|
| BILL-2026-009 | 01 Feb 2026 – 28 Feb 2026 | £97.84 | £21.60 | 16 Mar 2026 |
Case Notes
Customer states cheque posted 1 April. Monitoring to confirm receipt. If unpaid by 22 April, move to contact_attempted.
Payment Plan
No payment plan in place. to agree a repayment schedule with the customer.
Vulnerability Flags
Toggle flags to reflect the customer's circumstances. Flagged accounts receive additional Ofgem protections and cannot be disconnected without a welfare check.
Collection Workflow
- 1Monitoring
- 2Contact Attempted
- 3Formal Notice
- 4Field Visit
- 5Legal