Arrears Summary
- Original debt
- £111.48
- Current balance
- £111.48
- Collection stage
- Contact Attempted
- Last contact
- 14 Apr 2026
- Next action
- 14 May 2026
- Overdue bills
- 1
Account Details
- Customer type
- residential
- Market
- GB
- Account balance
- -£111.48
- Direct debit
- £112.00/month (day 20)
- Debt account opened
- 10 Apr 2026
Overdue Bills (1)
| Reference | Period | Amount Due | Amount Paid | Due Date |
|---|---|---|---|---|
| BILL-2026-025 | 01 Mar 2026 – 31 Mar 2026 | £111.47 | £0.00 | 16 Apr 2026 |
Case Notes
Payment plan agreed on 14 April 2026. Customer set up standing order for £37.16/month. First instalment due 14 May.
Payment Plan
Plan ID:plan-001Active£37.16/monthly · 14 Apr 2026 – 14 Jul 2026
| Due Date | Amount | Status | Paid At | |
|---|---|---|---|---|
| 14 May 2026 | £37.16 | Pending | — | |
| 14 Jun 2026 | £37.16 | Pending | — | |
| 14 Jul 2026 | £37.16 | Pending | — |
Vulnerability Flags
Toggle flags to reflect the customer's circumstances. Flagged accounts receive additional Ofgem protections and cannot be disconnected without a welfare check.
Collection Workflow
- 1Monitoring
- 2Contact Attempted
- 3Formal Notice
- 4Field Visit
- 5Legal