Arrears Summary
- Original debt
- £1,243.16
- Current balance
- £1,243.16
- Collection stage
- Formal Notice
- Last contact
- 26 Apr 2026
- Next action
- 30 Apr 2026
- Overdue bills
- 1
Account Details
- Customer type
- ic
- Market
- GB
- Account balance
- -£1,243.16
- Direct debit
- £3,250.00/month (day 3)
- Debt account opened
- 20 Apr 2026
Overdue Bills (1)
| Reference | Period | Amount Due | Amount Paid | Due Date |
|---|---|---|---|---|
| BILL-2026-040 | 01 Mar 2026 – 31 Mar 2026 | £3,246.08 | £2,002.92 | 16 Apr 2026 |
Case Notes
Formal notice issued 25 April. Customer confirmed CHAPS payment of £1,243.16 authorised 26 April. Awaiting clearance. Will close debt account once received.
Payment Plan
No payment plan in place. to agree a repayment schedule with the customer.
Vulnerability Flags
Toggle flags to reflect the customer's circumstances. Flagged accounts receive additional Ofgem protections and cannot be disconnected without a welfare check.
Collection Workflow
- 1Monitoring
- 2Contact Attempted
- 3Formal Notice
- 4Field Visit
- 5Legal